Hello, my name is

Sandwip Mitra

IT Support Engineer

  • s.mitra760@gmail.com
  • +60178380569
About me

I am an enthusiastic IT Support Engineer based in Kuala Lumpur, with a rich experience of over 4 years in IT support and cloud computing.

I provide support professionally

With extensive experience in IT support and cloud services, including AWS EC2, Lightsail, and Route 53, I have honed my ability to understand and meet requirements in line with the latest industry trends. My background includes working with diverse businesses, ensuring that I can effectively address your unique needs.

With a Master of IT degree and certifications in CCNA, CompTIA Network+, and CompTIA A+, I have extensive experience in various areas of IT support, including operating system security, Windows, device maintenance, personal computers, computer hardware, and networking. Currently, as an IT Support Engineer specializing in cloud services, I have successfully managed and executed numerous live projects. My expertise allows me to provide you with the most effective suggestions and ideas tailored to your needs. I offer a range of options to collaborate on, ensuring that you have the flexibility to choose the best solutions for your requirements.

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What I do

IT Support

Troubleshooting and resolving hardware and software issues, providing technical support both in person and remotely. Installing and configuring computer systems and applications.

computer network

Designing and managing network configurations and infrastructure, monitoring performance and security, troubleshooting issues, ensuring connectivity, configuring network devices, and implementing security measures.

cloud support

Managing web hosting using Amazon EC2 and Lightsail. Handling DNS routing with Route 53 services. Implementing storage solutions with Amazon S3. Managing databases with Amazon RDS. Monitoring and optimizing cloud performance with Amazon CloudWatch. Ensuring security and compliance with AWS Identity and Access Management (IAM).

Skills

AWS Services
65%
Computer Hardware
85%
Operating System
75%
Computer Network
80%

My Experience

11/2024 - Present

SAGE International Islamic School

Kuala Lumpur, Malaysia

Cloud Suppot Internship

Providing technical support for hardware and software issues, assisting with network system installation and maintenance, managing school databases, documenting IT processes, setting up user accounts, maintaining computer systems and networks, and participating in IT training sessions.

01/2024 - 12/2024

Red Rescue Enterprise

Petaling Jaya, Malaysia

Desktop Support Engineer

Assisting in the maintenance and monitoring of computer systems. Providing technical support and troubleshooting assistance to users. Planning and scheduling posts across various social media platforms. Engaging with followers by responding to comments, messages, and mentions promptly. Keeping up with the latest social media trends and best practices.

01/2014 - 12/2014

CMS IT Services

Kolkata, India

IT support engineer

Install and configure software and computer systems. Set up hardware components and network devices. Troubleshoot and resolve issues related to software. Assist end-users with diagnosing and fixing technical problems.